We understand that your travel on the State highways is important and that we are entrusted with your journey. That’s why we have established four core priorities.
We will embrace the power of innovation by harnessing change and providing real, impactful results that deliver the best possible product to our customers.
We will build upon what is already great here — modernizing to realize greater service, safety, and efficiency for our customers. We are ready to face tomorrow’s transportation business needs and challenges today.
We will tell our story and give context and perspective to our Mission and Vision — helping people, staying committed to highway solutions and projects, and delivering people to life’s opportunities.
We will bring positive change to the people of Maryland by embarking on a new, bold commitment to customer service — one project and citizen interaction at a time. We are the customer experience.
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