Contact MDOT SHA
Highway Emergencies
Life-threatening emergencies: Call 911.
Report disabled vehicles: Call #77.
Report all highway emergencies not requiring police assistance, such as traffic signal outages and sinkholes, to our Statewide Operations Center at
1-800-543-2515 (toll-free) or
410-582-5650 (local).
Non-Emergencies
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SERVICE REQUEST FORM: Submit a non-emergency MDOT SHA concern/issue using the
Service Request Form. Here you can request help with potholes, dead animals, traffic signs, signals, litter, and other issues.
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Request an Update on My Service Request HERE.
- For help with roadways maintained by County governments, visit the
County Roads Department Contact List.
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E-mail contacts for key Maryland Department of Transportation State Highway Administration (MDOT SHA) Programs.
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Lane closures, local travel information.
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Maintenance-related issues.
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Construction, lighting, right of way, traffic and utility issues.
- MDOT SHA's online Customer Service system is monitored during normal business hours Monday through Friday (excluding State observed holidays and service reduction days).
Phone Numbers
Permits
ADA Reasonable Accommodation Request Form
Submit a disability request prior to your visit to MDOT SHA offices using the
Reasonable Accommodation Request Form.
Roads We Maintain
The Maryland Department of Transportation State Highway Administration (MDOT SHA) owns and maintains all non-toll, numbered roads - such as I-495 (the Capital Beltway), MD 355 (Rockville Pike) and US 40 (Baltimore National Pike) - in Maryland's 23 counties.
- Visit Know Your Roads to see which governmental body maintains a road.
- Roads without a number are maintained by the county or municipality.
- Toll roads (including I-95, the Bay Bridge and the Fort McHenry Tunnel) are owned and maintained by the
Maryland Transportation Authority (MDTA).
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In Baltimore City, local roads, interstates and numbered routes are maintained by the Baltimore City Department of Transportation (Toll roads I-95, I-395 and I-895, within the city are maintained by the Maryland Transportation Authority).
For help with potholes and other concerns go to
Service Types or call 311.
Public Information Act
To learn about the Maryland Public Information Act visit the Maryland Department of Transportation (MDOT) page
here.
Frequently Asked Questions
Click here for answers to common questions, including questions about topics such as the following:
- access management/permits
- bridges
- claims
- hauling and motor carriers
- signs on State highways
- road maintenance
- sound barriers
WORK ZONE AUTOMATED SPEED ENFORCEMENT (ASE)
For more information about the Maryland SafeZones automated speed enforcement program:
Learn more about Maryland's 511 Traveler Information Program
For all other inquiries, call 410-545-0300 or 800-323-6742.
This line is staffed Monday-Friday, 8:00 a.m-4:30 p.m.