Office of Communications Team

Members of the Media

Contact 410-545-0303 or


The email account is only monitored during weekday business hours. For after-hours/emergency media inquiries, please call the media line at 410-545-0303.

Customer Service

For help with potholes, traffic signs, signals, animals on roads, litter, and other issues, contact the Maryland Department of Transportation State Highway Administration (MDOT SHA) Customer Service.

Office of Communications Team

Hilary Gonzales, Director and Chief of Staff
Karen Fiasco, Acting Deputy Director    


Janice Bess, Customer Service Manager
Shelby Blashford, Project Portal Page Manager
Brad Cary, Special Assistant to the Director
Sherry Christian, Media Relations Manager
Shantee Felix, Assistant Media Relations Manager
Charile Gischlar, Customer Relations Manager, Hanover 
Brady Griffiths, Customer Relations Manager, Headquarters
Barry List, Web Content Manager
Teri Moss, Project Outreach Manager
Tina Regester, Safety Education and Marketing Manager
Dusty Williams, Social Media and Web Content Coordinator