Coordinated Highways Action Response Team (CHART) began in the mid-1980s as the “Reach the Beach”
initiative, focused on improving travel to and from Maryland’s eastern shore. Since that time, CHART has become
a statewide, multidisciplinary program responsible for providing traffic monitoring, 24x7 traffic management,
traveler information (MD 511) services, and incident response and management services through our longstanding
partnership with State Farm.
CHART is responsible for real-time operations, emergency operations, and special events. The Statewide
Operations Center (SOC) serves as the hub for CHART operations and is supported by four Traffic Operations
Centers (TOCs) spread across the State. The important work OTMO personnel does on 2,000 miles of Maryland
highways saves customer lives, time, and money.
“On my way to Baltimore on I-70 my engine had issues and I pulled to the shoulder. All of a sudden I saw
the SHA yellow truck with lights. Please tell Steve - Thank You Thank You Thank you. He was my Guardian
Angel that day.”
- Joyce from Middletown, MD
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